FAQ

What are the factors that can effect turnaround time?

*High Order Volume
*Holiday Time
*Yarn or Supply Availability

Do you accept returns?

If you are unhappy for any reason with your product, please let me know as soon as possible so I can attempt to correct the situation to your satisfaction. You must contact me within 1 week of receiving your order if you are not satisfied with your purchase.

All sales are FINAL on Made-to-Order and Custom orders due to the nature of these items.
I will however exchange your item(s) only if the size does not fit, I will exchange for another identical item(s) in a different size and only if it is returned in the item(s) original condition. (Item(s) must not show signs of wear or have any obvious smells etc.) This return must be made within 7 days of receipt of the item(s). and all of the shipping costs related to the shipping of the returned item(s) back to me are the purchasers’ responsibility.I will then re-ship an exchanged item(s) at my expense.

Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery

It is suggested that you provide measurements for the child as to guarantee a proper fit. Without a specific custom measurement I cannot guarantee a proper fit as some babies can be smaller/larger than average thus resulting in me not being able to guarantee a cancellation/return/refund/exchange.

Do you take custom orders?

Custom and personalized orders

Please contact me for more information about production and shipping time frames as they apply to specific items.

Made-to-Order and Custom orders will ship once they have been completed. During holidays this time period may lengthen, please take this into account prior to placing your order.

Other Questions & Important Information

Yarn Colors and Availability

Not all colors are in stock at all times, please check with me if you are on a time constraint. If colors are not in stock they will need to be purchased and may need some time to arrive to me before I can make the item.

Due to Yarn Availability and Adjustments on Different Computer Screens Colors May Slightly Vary. All Items are Made with lots of Attention to Detail and in a Smoke free home.

Can I use your website material or images?

All of the photos in my shop belong to me and you are not allowed to use any of them in any way without permission.

Disclaimer: Baby items should be worn under adult supervision. Some items have small embellishments attached. All embellishments have been sewn securely, but as with anything, wear and use could loosen items.

PHOTOGRAPHERS: Contact me before purchasing to find out about discounts in exchange for Professional Photos!